The model can also be used to model parts of business continuity planning, as a basis for training planning, and as support in different training contexts to achieve individual and organizational learning on business continuity plans and activities. It may also be used to explain what a business contingency process is to other staff in an organization. ![]() Practical implications – The model can be used for explaining the issues to senior management and to form the fundament for building a business continuity plan which is part of an organization's IT and information security program. Findings – The model has been evaluated/tested, and is suitable for explaining what may characterize a business contingency process to senior managements and employees in both public and private sector organizations. Senior management, IT managers and employees in the three case organizations participated in this action research effort during the development, implementation, education or training on business continuity plans and planning. Design/methodology/approach – The model has been developed and evaluated/tested in three comprehensive cases. ![]() Purpose – The purpose of this paper is to present a model to explain a business contingency process to senior management and other employees in organizations during education or training on business continuity planning.
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